Service Agreement 

SERVICE AGREEMENT

Our Service Agreement (the “Agreement”) clearly communicates our expectations for working together. If you have any questions, please raise them before signing to ensure we are all on the same page moving forward.

In exchange for agreeing to work together with Lifelong Mobility Ltd, you agree to be bound by the following conditions.

Contractual Terms

1. Parties. This Agreement is made between Lifelong Mobility Ltd, a Limited Company operating in the United Kingdom (“Lifelong Mobility,” “we,” “us,” and “our”) and you, the undersigned (electronically or by hand) or person who has clicked “I Agree” (or something similar) to this Agreement (“you” and “your”).
2. Our Commitment to You. We promise to provide you with an online membership program, as outlined in Schedule “A” Services (the “Services”). In order to provide the best possible experience, we will also do the following:
3. It is our goal to help you achieve and exceed your personal wellness goals and start your journey to pain-free living. With this in mind, we will strive to provide you with the highest quality online program to exceed your expectations. 
4. We value communication, and will do our best to clearly communicate with you about any preparation instructions, follow-up information, or scheduling details related to your Services.
5. You can expect your strength, mobility, confidence and independence to improve.
6. Qualifications. We hold the following professional qualifications and certifications: MSc Physiotherapy (HCPC registered). 

Scope of Practice.

The scope of our practice is as follows: 

1. Here is what we will be doing together: We will provide online services include advice on improving mobility, strength, balance, general health and longevity. 
2. Here is what we will not be doing together: We do not diagnose or treat medical conditions online unless we are in a one-on-one virtual consultation setting. All advice given online is general in nature and does not replace the advice of a doctor or medical professional.

 

Scope of Practice/Not Professional Medical Advice.

Please know that despite the qualifications listed above, the scope of our practice in offering our services is to work with you to raise awareness and work towards best practices for your flexibility, general health and wellness. We do not offer professional medical advice, and we highly recommend you seek professional medical advice if you feel you have a disease that must be diagnosed or treated.

What We Expect of You.

Just as you are investing in us, we are also investing time and energy in you. For you to gain the most from the Services, here is what we expect of you:

 

1. Respect. We expect you to show kindness and respect to all staff, other participants, and everyone you interact with at Lifelong Mobility.
2. Time Integrity. We expect you to commit to your personal wellness by showing up on time to each scheduled session, ready to participate. We also expect you to honor the cancellation policy detailed in section 6 below.
3. Ownership. You are responsible for your own physical, mental and emotional well-being and actions during the course of the Services.
4. Commitment. We expect you to be committed to the Services, stick with at least one (1) of the regular routines for a minimum of 90 days, and do things to help you improve your own body. 
   
   

Term and Termination.

The term of this Agreement will begin on the date of execution by both parties and will continue for the duration of the Services as agreed upon between you and Lifelong Mobility (the “Term”). 

Either Party may terminate the Agreement at any time by providing 14 days advance written notice to the other party via email. However, if you terminate the Agreement before the Term is complete, you will be obligated to make all payments as outlined in Schedule “A” Services. 

Payment.

Payment details and cost for the Services are outlined in Schedule “A” Services.

1. Payment Method on File. You may elect to keep a credit card or other method on file with us. By placing a card on file, the cardholder and account holder give permission to Lifelong Mobility’s staff to charge the card for the commencement of services, auto-debit membership and/or cancellation fees (if applicable) accrued in accordance with the cancellation policy detailed below.
2. Declined Charge. In the event of a declined credit card/debit card when charging for monthly payments, your Services will be immediately suspended, pending you updating your payment information and paying the amount due in full.

Cancellations and Refunds.

Integrity and keeping your word are the cornerstones of all success. With that in mind, this is how we’ve drafted our cancellation and refund policy: 

1. Refunds. Our services are generally non-refundable, but you are entitled to a refund within the first 14 days of purchase. In certain circumstances, we may consider refunds on a case-by-case basis. Such decisions are at the sole discretion of Lifelong Mobility. 
   
   
2. Fluctuation of Payments. You understand that we reserve the right to change our prices and that in your acceptance of these new prices and continued payment, you continue to be bound to all the terms of this Agreement. We will always provide at least 30 days notice before raising any prices and will communicate with you to ensure you are aware of any changes. 
3. No Guarantees. Lifelong Mobility cannot guarantee the success of, or any particular outcome from the Services. We promise to provide you with the opportunity and Services to support you and see you grow, but the success of the Services ultimately depends on you. 

 

Ownership of Materials.

All the content we have provided to you, including but not limited to videos, documents, and PDFs, is for your use only and may not be re-distributed or re-used. 

 

Substitute Services.

Lifelong Mobility has the right to substitute services. This means that if we ever need to switch to a different platform or method of delivering our services due to circumstances beyond our control, we have the right to such a substitution.

 

Affiliate Sales.  

Lifelong Mobility is dedicated to promoting products and services that will be of interest to our community. In the course of providing our Services, we may recommend, highlight, sell, or link to our affiliates’ products and services that may be beneficial to you, and, in some cases, we may receive a small commission from our affiliates. Regardless of whether we receive a commission, we will only link to products and services that we support and that we truly believe will be helpful to you. Please note that in cases where we recommend, highlight, sell, or link to health supplements or similar products, these products may not be approved by the Food and Drug Administration or other agencies.

 

Medical Disclaimer.

The Services provided by Lifelong Mobility are educational and informational in nature, are provided only as general information and do not constitute medical or psychological practice, advice, opinion, diagnosis, treatment or guarantee. The Services do not create any doctor-patient, therapist-patient or any other professional relationship and are not a substitute for medical diagnosis, advice, treatment, or other professional healthcare. You are responsible for your own healthcare decision-making and should obtain necessary consultations with appropriately licensed healthcare professionals such as physicians and psychologists. Any advice and recommendations provided by Lifelong Mobility are not comprehensive and do not include all the potential information regarding the subject matter but are merely intended to serve as one resource for general and educational purposes. 

Legal Fees.

You will be responsible for any and all legal fees incurred by Lifelong Mobility regarding any potential chargeback issues (for example, if you want to issue a chargeback or contest a payment).

Waiver.

Before the Services can begin, you must agree to our Waiver Agreement form (below). Please read it and make sure you understand it. You need to check the box, or otherwise agree to, that form as well as this Agreement so that we can be absolutely sure you understand and agree to it.

Force Majeure.

Lifelong Mobility will not be liable for any failure or delay regarding the Services if such failure or delay is: beyond the reasonable control of Lifelong Mobility, could not have been reasonably foreseen or provided against, or due to events such as a pandemic, natural disaster, or other Act of God. In such an event, you will not be entitled to any refunds or recovery.

Standard Legal Things:

Choice of Laws and Venue.

This Agreement will be governed exclusively by the laws of England & Wales. The parties agree to irrevocably submit all claims to the exclusive jurisdiction of the courts of the United Kingdom. 

Severability. If any provisions of this Agreement are invalid or unenforceable, the other provisions in the Agreement will remain in full force and effect. 

Entire Agreement. This Agreement constitutes the entire Agreement between the parties and replaces any prior agreements. 

Waiver of Breach. The waiver by Lifelong Mobility of any breach by you of any provision of this Agreement will not be taken to be a waiver of any further breaches by you. 

Counterparts. This Agreement may be signed by any number of counterparts, each of which is an original, and all of which, taken together, constitute one single document. 

Online Agreement. We agree that this Agreement may be signed electronically or agreed to by having You click “I Agree”(or something similar), the effect of which will be the same as if we signed this Agreement by hand and the intention of which is that both parties desire to be bound by all the terms of this Agreement.

 

 

SCHEDULE “A” SERVICES

Lifelong Mobility
Duration	Ongoing
Payment	Monthly subscription

 

 

Lifelong Mobility
Duration	Ongoing
Payment	Annual subscription

 

Lifelong Mobility
Duration	One-time fee
Payment	Lifetime subscription

 

WAIVER

Before participating in our Services, please take the time to thoroughly read, understand, and agree to this Waiver and Release of Liability (the “Waiver”). If you have any questions at all, please contact us before signing this so we can be sure to be on the same page.

The purpose of this Waiver is to help protect both you and us. For your benefit, we want to be crystal clear that following the Lifelong Mobility Program comes with risks. Although these risks cannot always be predicted, we want to make you aware of some of the most common and most dangerous ones so that you can take proper precautions and make a more informed decision about whether our Services are right for you.

This Waiver also protects us from lawsuits because we cannot operate and help our clients if we have to be fearful of being sued, whether the claims are real, perceived, or frivolous. We do our best to provide the best information possible, but ultimately, your health choices are yours alone. For this reason, by signing or otherwise agreeing to this Waiver, you will be agreeing not to sue us for any reason, regardless of fault. You will also be bound to all other terms of the Waiver. 

If you are a minor in the United Kingdom or in your place of residence, your legal guardian must also read and sign this Waiver on your behalf.   

• Parties. We are Lifelong Mobility Ltd, a Limited Company based in Surrey, United Kingdom. In this Waiver, we will refer to ourselves as “Lifelong Mobility,” “us,” “we,”  and “our.” We’ll refer to you, the undersigned (electronically or by hand), or the person who has clicked “I Agree” (or something similar) to this Waiver as “you” or “your.” 
  
  
• The Services. While with us at Lifelong Mobility, you may receive the following Educational Healthcare services and more (the “Services”): 
  
  
• Health and Mobility Services, including Longevity and Strength instructional videos and general health advice.
• The Services include all services we make available for online streaming and participation, all of our pre-recorded audio or visual material, and services that take place outside of Lifelong Mobility’s facilities, including outdoors or at your home. 
• The Services also include our recommendation or sale of products or third-party services. We may receive affiliate commissions from any such sales. If you have any questions about this, please consult our Privacy Policy or ask us directly. 
• Please note that this list may not be comprehensive. Health and wellness coaching and physiotherapy is an evolving field in which practitioners continually learn new and improved techniques and modalities. Therefore, this Waiver will apply fully even if you receive a Service not explicitly listed here. 
  
• Qualifications. We hold the following professional qualifications and certifications: MSc Physiotherapy & BSc Sports Science.
• Scope of Practice. The scope of our practice is as follows: 
• Here is what we will be doing together: We will provide physiotherapy exercises and general health advice. Our online services include advice on improving mobility, strength, balance, general health and longevity. 
• Here is what we will not be doing together: We do not diagnose or treat medical conditions online unless we are in a one-on-one virtual consultation setting. All advice given online is general in nature and does not replace the advice of a doctor or medical professional.
  
• Inherent Risks. You understand that receiving the services may pose inherent risks, some more serious than others. These risks can result in serious harm and injuries that could change your quality of life, your ability to earn an income, and, in very rare and extreme circumstances, could even result in death.
  
  
  
• Risks from diet change, supplements, and detoxes. Whenever you put something new into your body, there is a risk. Here, we list some relatively common and some uncommon but very serious inherent risks.
• Relatively Common Risks. While many people experience no side effects when changing their diet, taking new supplements, or detoxing, others do. Some relatively common risks and side effects include headaches, diarrhea, loose stool, stomach/gut pain or inflammation, vomiting, exhaustion, sleep issues, and over-supplementation or improper supplementation of nutrients.  
• Allergies. You may have a previously unknown allergy to a new food or supplement. Specific symptoms and side effects of allergic reactions can be unpredictable and can range from mild discomfort and nausea, to fever and rash, to hospitalization and death. It is simply impossible to list every risk of an allergic reaction. Therefore, if you have strong allergic reactions, please be aware of the ingredients of anything we recommend and consult your doctor or other medical professional as necessary.
• Pre-existing Medical Conditions. As with allergies, we cannot list every possible medical condition and the associated risks. However, if you have any liver or kidney conditions or diseases, type 1 diabetes, or if you are pregnant or breastfeeding, we do not recommend detoxing and suggest you be very careful about diet changes or starting new supplements. Additionally, if you have had a stroke, heart or circulation issues, gallbladder problems (or removal), blood clots, or have had your stomach stapled, you should be extra cautious and consider talking to your doctor before commencing any change in your diet, supplements, or detoxing.
• Interaction with Pharmaceuticals. If you are taking pharmaceuticals, you should be aware that they can be counteracted, enhanced, or otherwise affected by the food and supplements you take. Some particular pharmaceuticals of concern include blood thinners, blood pressure medication, and heart medications, but there are many more. If you are uncertain about how any food or supplement will interact with a pharmaceutical you are taking, we suggest that you discuss this with your pharmacist or doctor beforehand.

 

• Risks from Physical Exercise. While physical exercise is an important part of your overall health, it is important to know your own body and not push yourself too far, too fast. Some common risks associated with physical exercise may include soreness, muscle tears and strains, sprained ligaments, bruises and broken bones (from falling), dizziness and fainting, and nerve injury. While very uncommon, it is possible for someone pushing themselves too far to have a heart attack or other serious ailment. Please be careful and listen to your body.

 

• Group Coaching. The risks we discuss above may be enhanced when receiving coaching in a group setting. Every body, mind and soul is different. Solutions that benefit most people may have the opposite effect for you. 

 

• Affirmation of Health. By agreeing to receive the Services, you agree that you are healthy enough to receive them. If you are unsure, you affirm that you have sought medical advice and consulted with your primary care physician to determine that these are the right treatments for you and do not pose a significantly increased risk to your health. 
• If you have any pre-existing medical conditions, physical injuries, or weakness or are pregnant or post-natal, you should consult with your doctor first before engaging with the Services.
  
  

• Alcohol and Prohibited Substances. You are strictly forbidden from participating in the Activities while under the influence of alcohol or any other substances that may alter your perception or ability to be present, focused and aware of your body’s pain threshold.

 

• Medical Disclaimer. You fully understand that the scope of Lifelong Mobility’s services is not in the capacity of a medical professional and that the Services and any information, consultation and facilitation provided by Lifelong Mobility do not constitute medical treatment or advice. You acknowledge and agree that your use of any dietary, lifestyle or wellness recommendations or information is completely voluntary, and you are solely responsible for freely choosing to implement them. Regarding any physical or mental health problems, ailments, conditions, eating disorders, or other diseases, you are now being advised that it is your responsibility to obtain competent medical advice from a licensed medical or mental health professional. You understand and agree that any service rendered by Lifelong Mobility is not designed to diagnose, cure or prevent any disease, pain, deformity, injury, or mental or physical condition of any kind. You hereby agree to this waiver and release us freely and voluntarily. You affirm you have had the opportunity to discuss this Agreement with your own independent legal counsel prior to agreeing to it. You acknowledge that Lifelong Mobility would not otherwise offer the Services if not for this waiver and release agreement.
  
  
• Voluntary Assumption of Risk. You have read this Waiver and understand the risks of receiving the Services provided by Lifelong Mobility. By signing, electronic signing, or clicking “I Agree” (or something similar), you are confirming your voluntary engagement and assumption of the risks of the Services.
  
  
• Release, Waiver and Indemnity. You hereby release, hold harmless, indemnify and waive any claims against Lifelong Mobility Ltd and its members, owners, directors, officers, contractors, employees, affiliates, volunteers, associates, landlords, agents, executors, administrators, successors, family members and assigns (the “Released Parties”) with respect to any and all liability and damages incurred during, or in any way associated with, your participation in the Services with Lifelong Mobility, however caused, including as a result of the Released Parties’ negligence, including but not limited to damage to or loss of personal property, personal injuries, death, illness, or any cause of action related to premises liability. You are releasing the Released Parties at your own risk, and you agree to forfeit any and all forms of legal recourse that may be available to you, including but not limited to any form of damages, as a result of your participation in the Services. You agree that this provision applies to you, your family, heirs, executors or anyone else who may be able to bring a legal action on your behalf in the future.

 

• Continued Agreement. Your agreement to this Waiver will act as your continued agreement to all ensuing treatments, workshops, and Services, whether in person (inside or outside), online, or via video conferencing tool. 

  General Legal Provisions

• Choice of Laws and Venue. This Waiver will be governed exclusively by the laws of England & Wales. The parties agree to irrevocably submit all claims to the exclusive jurisdiction of the courts of the United Kingdom.
• Severability. If any terms or provisions of this Waiver are invalid or unenforceable, the other provisions in the Waiver will remain in full force and effect.
• Entire Agreement. This Waiver constitutes the entire agreement between the parties and replaces any prior agreements.
• Online Agreement. The parties agree that this Waiver may be signed electronically or agreed to by having you click “I Agree” (or something similar), the effect of which will be the same as signing by hand. 

  You agree that you have read this Waiver and fully understand its contents and voluntarily agree to be bound to all of its terms.